Refund & Cancellation Policy
Last updated: 21 August 2026
This Refund & Cancellation Policy applies to consulting engagements with Desktop Amberbase (desktop application UX and maintainability consulting). It does not cover physical products, software licenses, or subscriptions, which we do not sell on this website.
1. Eligibility overview
Fees relate to professional advisory time and deliverables. Refunds depend on how much work has started, whether a calendar hold was reserved, and the notice you provide.
2. Deposit
A deposit (typically 40% of the agreed fee) confirms your engagement dates. The deposit is credited toward the final invoice.
3. Cancellation by you
| Notice before kickoff | Refund of deposit |
|---|---|
| 14 or more days | Full deposit refund |
| 7–13 days | 50% of deposit refunded |
| Fewer than 7 days | Deposit non-refundable |
If you cancel after kickoff, fees for work already performed (including preparation, walkthroughs, and drafting) are due; unused remaining fees may be refunded on a pro-rata basis at our discretion after reviewing progress.
4. Rescheduling
You may request one reschedule without penalty if you give at least 7 days’ notice and a new date is agreed within 60 days. Additional reschedules or shorter notice may forfeit part of the deposit to cover reserved consultant time.
5. No-shows
If stakeholders miss a scheduled walkthrough or workshop without 24 hours’ notice, that session may be counted as delivered. A replacement session can be booked at an additional session fee.
6. Work already started
Once observation or code sampling has begun, the engagement is considered underway. Partial refunds, if any, exclude time already spent and non-recoverable preparation.
7. Materials and third-party costs
Costs for facilities, licensed third-party tools you require us to use, or travel booked at your request are non-refundable once incurred, unless the vendor refunds us.
8. Cancellation by us
If we must cancel due to illness, conflict, or force majeure, you may choose a full deposit refund or a transferred date. We are not liable for indirect costs such as your internal meeting expenses.
9. Refund method & timing
Approved refunds are returned to the original payer via bank transfer within 14 business days after written approval. Processing times at your bank may add delay.
10. How to request a refund
Email info@desktop-amberbase.click with your proposal reference, payment date, and reason. We respond within five business days with a decision or a request for clarification.
11. Disputes
Unresolved disputes follow the governing law and jurisdiction in our Terms of Service.